Returns & claims policy

Defective or wrong items

If you receive defective pairs, wrong styles, colors or sizes, contact us within 7 days of delivery with your order number and clear photos or video. Once confirmed, we will offer a replacement in your next order, store credit, or a partial refund for the affected pairs.

Change of mind

Because orders are wholesale and packed specifically for you, we do not accept returns for change of mind, overstock or slow sales.

Shipping damage

Inspect cartons on delivery. If packaging is visibly damaged, note it with the carrier and send us photos within 48 hours so we can file a claim.

How to make a claim

Send your order number, photos and a short description to orders@stepbridgechina.com or on WhatsApp.